Shipping policy
SHIPPING POLICY
Order Processing
Orders are generally processed within 1–5 business days. Processing times may vary depending on the product, supplier, order volume, weekends, or public holidays.
Shipping and Delivery
We work with third-party suppliers and fulfillment partners. Products may therefore be shipped directly from different locations.
Estimated delivery times vary depending on the destination, product, and shipping method available at checkout. Delivery estimates are provided for guidance only and are not guaranteed.
Some orders containing multiple products may arrive in separate packages and at different times.
Shipping Costs
Shipping costs, when applicable, will be displayed at checkout before you complete your purchase.
Order Tracking
When tracking information is available, customers will receive the relevant tracking details after the order has been shipped. Please allow some time for tracking information to become active.
Incorrect Address
Customers are responsible for providing complete and accurate shipping information. Please contact us as soon as possible if you notice an error in your delivery address. Once an order has been processed or shipped, we may not be able to change the address.
Delays
Delivery may occasionally be affected by circumstances outside our control, including carrier delays, customs procedures, severe weather, public holidays, or other logistical issues.
If your order is significantly delayed, please contact us so that we can assist you.
If an order is significantly delayed or appears to be lost in transit, please contact us. We will investigate the shipment with the carrier and our fulfillment partner and, where applicable, provide an appropriate solution in accordance with our Return and Refund Policy and applicable consumer law.
Customs, Duties and Taxes
International orders may be subject to customs duties, import taxes, or other charges depending on the destination country and how the order is fulfilled. Where such charges are not collected at checkout, they may be the responsibility of the customer, subject to applicable law.
Contact
If you have any questions about the shipping or delivery of your order, please contact us at schittinistore@gmail.com