Refund policy
Return and Refund Policy
At SchittiniStore, we want you to be satisfied with your purchase. If there is a problem with your order, please contact us before returning any product.
Returns
To request a return, please contact us within 14 days after receiving your order.
Items must generally be returned in the same condition in which they were received, unused, with any original tags and packaging where applicable, together with proof of purchase.
Please do not send a product back without contacting us first. If your return is accepted, we will provide you with the appropriate return instructions and return address.
Damaged, Defective, Incorrect or Missing Items
Please inspect your order as soon as possible after delivery.
If your product arrives damaged, defective, incorrect, or with items or essential parts missing, please contact us as soon as possible.
To investigate the issue, we may ask you to provide your order number, photographs or video of the product and packaging, and other information reasonably necessary to verify the problem.
Depending on the circumstances, an appropriate solution may include replacement, reshipment, repair, partial refund or full refund.
Please do not dispose of or return a damaged or incorrect product until we have provided instructions.
Orders Not Received
If your order has not arrived within the estimated delivery period, please contact us so that we can investigate the shipment with the carrier and our fulfillment partner.
In certain circumstances, additional documentation from the local postal service or carrier may be required to investigate a package marked as delivered but not received.
We are not responsible for delivery problems resulting from an incorrect or incomplete shipping address provided by the customer, refusal of delivery, failure to collect a package, or failure to complete required customs procedures, except where applicable consumer law provides otherwise.
Order Cancellations
Please contact us as soon as possible if you wish to cancel an order.
We will attempt to cancel the order before fulfillment begins. Once an order has entered processing or has been shipped, cancellation may no longer be possible.
Return Shipping
Do not return products to the address shown on the original package unless we specifically instruct you to do so.
The appropriate return address and instructions will be provided after your return request has been reviewed and accepted.
For returns based solely on a change of mind, the customer may be responsible for return shipping costs where permitted by applicable law. If an item is defective, incorrect or otherwise non-conforming, applicable consumer rights will be respected.
Refunds
Once a refund is approved, it will be issued to the original payment method.
Please note that your bank, card issuer or payment provider may require additional time to process and display the refund.
Exceptions / Non-returnable Items
Certain products may be excluded from change-of-mind returns where permitted by applicable law, including personalized or custom-made products and certain sealed hygiene or personal-care products once opened.
These exceptions do not limit any mandatory rights you may have regarding defective, damaged, incorrect or non-conforming goods.
European Union Customers
If you are a consumer in the European Union and the applicable law provides a right of withdrawal, you generally have 14 days from the date you receive the goods to withdraw from an online purchase without giving a reason, subject to the exceptions provided by law.
Where permitted by law and where you have been informed in advance, you may be responsible for the direct cost of returning goods when exercising the right of withdrawal.
This right is separate from your legal rights regarding defective or non-conforming goods.
Consumers in the European Union also benefit from the applicable legal guarantee for goods. Under EU rules, consumers generally have a minimum two-year legal guarantee for goods that are faulty or do not conform to what was advertised or agreed.
Nothing in this policy is intended to exclude or restrict any mandatory consumer rights under applicable law.
Contact Us
If you have questions about a return, damaged product, missing order or refund, please contact SchittiniStore using the contact information provided on our website. Please include your order number and a description of the issue.